Help! My photographer isn't listening to me

Photo by  Tong Nguyen van  on  Unsplash

Recently I had a client ask me for some advice regarding her photographer.  She booked a package deal for both her engagement and wedding photos.  During the engagement shoot she noticed that her photographer wasn't really listening to the types of photos they had talked about during their consultation call.  And when she received the engagement photos she was incredibly disappointed with the results.  Because she already paid a portion of the balance she didn't want to change photographers, but had no idea how to make her photographer listen to her.

Here are some of the recommendations I gave her that can hopefully help you if you find yourself in the same situation:

Make a list. Write down what's bothering you and where you feel you and your photographer aren't seeing eye-to-eye.  Then leave the list alone for a day or two and then come back to the list and either edit things out or add more things in.  Giving yourself a day away from your list (which may have been written when your emotions were high) will allow you to take a step back and look at the situation more constructively.

Start with what you like. Start with the photos you do like.  What do you like about them?  What part of working with the photographer are you enjoying? 

Then discuss what isn't working for you. What didn't you like about the photos?  What aspects of the session were not to your liking? Was it the poses?  How long it was taking to get a shot?  What was it about the photographer that wasn't working for you?

Move to a constructive conversation. How can you work together? Where can the compromise come in? What can you do so that you not only get the photographs you want, but also enjoy yourself in the process.  

Take a stand.  You don't need to be mean or rude but you can definitely get your point across.  Remember this is your wedding day.  You can always double check your contract and see what it says about a refund or if there's another photographer at the studio, maybe you can switch photographers.  And if you have a wedding coordinator, they can definitely run interference for you with your photographer on your wedding day to help move things along and be an additional voice to support you in getting your vision and the photos you want. 

And above all, make sure you talk to your photographer.  Holding this in or venting to anyone who will listen isn't constructive and won't help you get the perfect photos for your wedding day.  Make sure you talk to your photographer and explain how you are feeling.  It could be a simple misunderstanding that can easily be resolved with a conversation.

Do you have any other tips?  Comment below!